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Style cognitif de l'opérateur et efficacité d'utilisation des notices d'emploi ; conséquences sur le choix de la population de référence pour la conception ergonomique de ces notices

Abstract : The instruction books of many everyday objecrs (videotape recorders, cameras, watches,.) are often designed by "specialist" who do not take into account the cognitive characteristics of future users.The present communication aims at the study of one precise cognitive characteristic :the cognitive style of individuals, and more specially their degree of field dependence. We are going to show that some people (the field dependent ones) behave significantly worse than orher (the fleld independent ones) when using instruction books conceived by specialists. Conversly it is observed that directions for use elaborated with the notion of the differentitial characteristics og the future users' population allow the most "handicapped" people to improve their results up to the level of the best. These different results challenge the ethnocentric negation of the interindividual diversity and to substitute an ergonomic approach taking more into consideration the real activities of the persons: these activities being determined among others by the differential characteristics of these persons.
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https://hal-univ-paris10.archives-ouvertes.fr/hal-01696407
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Submitted on : Tuesday, January 30, 2018 - 1:45:04 PM
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Psychologie et Psychométrie, ...
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  • HAL Id : hal-01696407, version 1

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Bernard Gangloff. Style cognitif de l'opérateur et efficacité d'utilisation des notices d'emploi ; conséquences sur le choix de la population de référence pour la conception ergonomique de ces notices. Psychologie et Psychométrie, Etablissement d'applications psychotechniques, 1998, 19 (3), pp.51-63. ⟨hal-01696407⟩

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