The normative status of organizational citizenship behaviors

Abstract : CCO are an element regularly examined by the line managers in evaluating their subordinates. Here we make the hypothesis that the employees who adopt CCO will be valued by their superiors, and that this valuation, which recalls the concept of social norm, allows to think that CCO have a normative status. Three populations (line managers, employees and students) responded to an organizational citizenship questionnaire. Line managers had to say, for each item, if they appreciated (or not) that an employee adopts the behavior presented in the item ; employees checked the extent to which each proposal corresponded to a behavior they used to adopt, and students indicated the items to be checked by an employee who would like to give a good image (vs a bad image) of himself to his superior. Our hypothesis is confirmed : line managers significantly value positively citizenship behaviors. Note also that the adoption of these behaviors is effective in employees ; as neutral self-presentation is often the consequence of social desirability, that means a consciousness of employees on this valuation. We also observe that this consciousness is directly supported by the fact that students, who are future employees, are aware of this valuation. Finally, it is observed that some CCO dimensions are more popular than others, with some variation depending on the population examined. These data are discussed within an applied and a conceptual angle.
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Bernard Gangloff. The normative status of organizational citizenship behaviors. Question(s) de Management, éditions EMS, 2016, 15 (4), ⟨10.3917/qdm.164.0043⟩. ⟨hal-01701857⟩

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